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Listening: A Proportional Use of the Large Holes in our Head

One of the most powerful ways to connect is through listening. It’s a lesson I learned from my parents who ran a bakery where the customer was king. “Listen to what they like by what they actually buy,” Mom used to say as customers admired the delicate pastries but went for the chocolate chip cookies. Smart businesswoman, my Mom.

Ron Fuchs, APR, June 25, 2019
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