From the moment we take our first test at school, we’re told by parents and teachers that we should go with the first response that comes to us. Our gut tells us the right answer, according to popular wisdom, and changing our mind is counter-productive.
One of the most powerful ways to connect is through listening. It’s a lesson I learned from my parents who ran a bakery where the customer was king. “Listen to what they like by what they actually buy,” Mom used to say as customers admired the delicate pastries but went for the chocolate chip cookies. Smart businesswoman, my Mom.